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Cover and liability

What SHARPALY covers, what it does not, and why keeping a delivery inside the app is what protects you.

Last updated: 17 October 2026

What SHARPALY covers

A delivery is covered when it is booked through the SHARPALY app, paid through the SHARPALY app, and carried by a rider SHARPALY assigned to it.

Those deliveries are tracked from pickup to drop-off, held in escrow until the handover code is given at the door, and carry the protection described at booking — including the optional insurance cover, where you selected and paid for it.

What SHARPALY does not cover

  • Anything paid for in cash directly to a rider, or by transfer to a rider's personal account.
  • Any delivery agreed privately with a rider, a vendor or anyone else, outside the app.
  • Items collected or delivered at a place other than the addresses recorded on the order.
  • Goods that are illegal, dangerous, or prohibited under the terms accepted at booking.
  • Any arrangement made after a delivery has been cancelled or completed in the app.

If it did not happen in the app, SHARPALY has no record of it, no money held for it, and no insurer standing behind it. Sharpaly Logistics Ltd accepts no liability for loss, damage, delay or injury arising from any arrangement made outside the app.

Why it is worth keeping it in the app

  • Your money is held in escrow until you confirm the delivery arrived.
  • Every stop, photo and handover code is recorded, so a dispute has evidence behind it.
  • The rider is verified, and we know who is carrying your property.
  • Support can see the order and act on it.

Riders and vendors

Taking payment directly from a customer, or arranging work off the platform, leaves you personally liable for anything that goes wrong, and may result in your account being suspended or removed.

Questions and claims

See also our Privacy Policy and account deletion page.