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Delete your SHARPALY account

You can delete your account yourself, in under a minute. Here is how, and exactly what happens to your information.

In the app — the quickest way

  1. Open SHARPALY and sign in.
  2. Go to Profile. If you are a vendor, go to Store.
  3. Tap Delete my account.
  4. Type DELETE to confirm, then tap Delete for ever.

It happens immediately. There is no waiting period and it cannot be undone.

If you cannot sign in

Email sharpalylogistics@gmail.com from the address on your account, with the subject Delete my account. We will confirm it is you and delete it within 30 days.

What is deleted

  • Your name, phone number and email address
  • Your profile photo
  • Your saved addresses
  • Your chat messages
  • The notification tokens for your devices
  • Every signed-in session, on every device

Riders — your entire location history is destroyed, along with your identity and licensing documents: NIN, BVN, driver's licence, rider's card and every photograph of them.

Vendors — your store address, map location, logo and banner are removed, and your storefront closes.

What is kept, and why

Records of deliveries you have already paid for, or been paid for, are kept — with your personal details removed from them.

They are financial records. They belong to the business and to the other person in each transaction: the rider who was paid, the vendor who was paid, the customer who paid. We cannot erase one side of a transaction without rewriting someone else's earnings, and Nigerian tax and company law requires us to keep the books for seven years.

After deletion those records no longer say who you are. They say a delivery happened, what it cost, and who was paid.

Before you can delete

SHARPALY will stop you, and tell you why, if any of these is true:

  • There is money in your wallet. Deleting will not send it to you — withdraw it first.
  • A withdrawal is still being processed. Wait for it to land.
  • You have a delivery in progress, or — if you are a vendor — orders a customer has paid for and not yet received.

Changing your mind

A deleted account cannot be restored. You are welcome to open a new one with the same email address, but it starts empty — your old orders, ratings and wallet do not come back.

Questions

See also our Privacy Policy.